Shipping Policy for Vape Store Australia
Thank you for shopping with Vape Store Australia! We are committed to delivering your orders promptly and safely. Please review our shipping policy below:
1. Shipping Locations
We ship exclusively within Australia. Currently, we do also offer international shipping.
2. Order Processing Time
– Orders are processed within 1-2 business days (excluding weekends and public holidays).
– You will receive a confirmation email once your order is dispatched.
3. Shipping Methods & Delivery Times
– Standard Shipping (Australia Post): Estimated delivery time is 3-5 business days.
– Express Shipping (if selected): Estimated delivery time is 1-3 business days.
Note: Delivery times are estimates and may vary due to factors outside our control, such as postal service disruptions or weather conditions.
4. Shipping Fees
– Shipping costs are calculated at checkout based on your location and chosen shipping method.
– Free shipping is available for orders over $500 AUD (applicable promotions can be found on our website).
5. Tracking Your Order
– Once your order is shipped, you will receive a tracking number via email.
– You can use this to monitor your shipment through Australia Post or the designated courier.
6. Shipping Restrictions & Important Notes
– We adhere to legal restrictions regarding the sale and shipment of vaping products.
– Certain regional areas or remote locations may have extended delivery times.
– We are not responsible for delays caused by third-party couriers or customs.
7. Lost or Damaged Items
– If your order is lost or arrives damaged, please contact us within 7 days of receipt.
– We will work with the courier to resolve the issue and ensure you receive your items.
8. Changes to Shipping Policy
– We reserve the right to update this shipping policy as needed. Any changes will be posted on this page with an updated “Effective Date.”
9. Contact Us
If you have any questions about shipping, please don’t hesitate to contact us:
Email: info@buyvapes.com.au