Refund and Return Policy – Vape Store Australia
Thank you for shopping with Vape Store Australia. We are committed to providing you with quality products and excellent service. Please review our refund and return policy below:
1. Eligibility for Returns
– Items must be returned within 14 days of receipt.
– To be eligible, products must be unused, unopened, and in their original packaging.
– Due to legal restrictions, certain vaping products (such as opened e-liquids or used devices) cannot be returned for safety and compliance reasons.
2. Damaged or Incorrect Items
– If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving the item.
– Kindly provide photos and a detailed description of the issue to assist us in resolving the matter promptly.
3. Returns Process
– To initiate a return, please email us at sales@buyvapes.com.au with your order number and reason for return.
– We will provide you with instructions and a return shipping address.
– Customers are responsible for return shipping costs unless the item is faulty or incorrect.
4. Refunds
– Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed to your original payment method within 5-7 business days.
– Please note that shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
– We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order.
6. Non-Returnable Items
– Opened or used vaping products, liquids, and accessories are not eligible for return unless defective.
– Promotional or discounted items are also final sale.
7. Cancellation Policy
– Orders can be canceled prior to shipment. If you wish to cancel, please contact us immediately.
8. Contact Us
If you have any questions about our Refund and Return Policy, please contact us:
Email: sales@buyvapes.com.au
Thank you for trusting Vape Store Australia. We’re here to help!